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insights on communication skills

Insights on Communication Skills and Relationship Building

Thank You Rewards: The Power of Thank You

Posted by Kerri Garbis on August 10, 2012

Saying "thank you" rewards the grateful, as well!

Thank you – two very simple words to say that we are grateful and appreciative. I find I say them all the time. It was ingrained in me as a child. My Mother would always remind me to say them by giving me a knowing glance followed by saying “and then we say….” That was my cue to immediately jump in with a heartfelt “thank you”.

These two words are more powerful than we may realize. According to the Journal of Applied Social Psychology, restaurant “regulars” give larger tips when servers write "thank you" on their checks. And jewelry store customers who were called and thanked increased their purchases by 70%, according to a test of positive reinforcement of customers by the Journal of Marketing.

So why would we take the time to go out of our way to thank someone if there was no monetary reward? Because it feels great!

A few weeks ago, while away on business, I stayed at a packed hotel for a week and I was pleasantly surprised at the high level of service and attention I received from a particular concierge. I had already thanked him numerous times while at the hotel but I wanted to let his superiors know how wonderfully I was treated. It took me all of five minutes to write a brief email to the general manager of the hotel. I hit send and I felt great!

I expected the general manager to acknowledge my email (which she did), but I did not expect anything else. It made the response I received from the concierge himself so special.

Ms. Garbis,

Words are insufficient to express my depth of gratitude for your gesture. You have impressed me with your generosity and re-affirmed my faith in humanity. Thank you for affording me opportunities to be of best service for you and thank you for being so graciously appreciative.

Sincerely, Mr. Concierge*

So, take a few minutes today to say “thank you” to someone. Who knows, perhaps you'll re-affirm someone’s faith in humanity. thank you rewards

Thank you for reading my blog.   

*In the interest of privacy, I've kept Mr. Concierge anonymous to protect the awesome.

 

 

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Topics: Building Relationships, Communication