insights on communication skills

Insights on Communication Skills and Relationship Building

Emotional Intelligence: Empathy vs. Sympathy [The RSA's Video!]

Posted by Bridget Beirne on December 20, 2013

emotional intelligenceEmpathy, sympathy, and emotional intelligence.

Empathy for others is a core tenant of Emotional Intelligence. Being able to put yourself in someone else's shoes makes all of your relationship building activities even more effective. Empathy in the workplace makes for more impactful results- think of how many more problems could get solved, changes could be made, and strides could be taken when you can truly understand an issue on the table from the perspective of the person affected by it.

But what is empathy? And how is it different from sympathy?

The RSA has made this great video, animating part of a presentation given by Dr. Brené Brown. It highlights the key differences between empathy and sympathy, and how people are affected by both. Take a few minutes to watch, and then ask yourself- do you tend to empathize, or sympathize? Are there times when one is more important than the other? Do you take in the needs of your audience when giving a presentation or running a meeting? As always, feel free to leave your comments below.

Thanks to Dr. Brown and the RSA for sharing this video!





Exceptional Presentation Skills

Topics: Building Relationships, Communication, Presentations, Etiquette, Emotional Intelligence