presentation skills training
    professional presence and soft skills
    Business Etiquette


    Ovation Communication’s Business Etiquette training imparts the skill and art of courteous interactions — within your organization and with your customers. Fortune 1000 executives spend seven weeks each year resolving employee conflicts and putting out fires involving client missteps. Our business etiquette workshops provide a civility framework to empower employees to build better professional relationships.

    • how to write thank you notes
    • building business relationships
    • dining etiquette
    • relationship building

    Business etiquette training is ideal for all employees — from new hires to sales professionals; aspiring leaders to C-suite executives. Ovation Communication incorporates business etiquette training in most programs and as stand-alone workshops. Our practical approach to etiquette training is based on three principles:

    • Consideration
    • Respect
    • Honesty

    These principles, combined with solid business-based manners tailored to your desired outcomes, are taught in an engaging and eye-opening way by our etiquette experts certified by The Emily Post Institute.

    The following modules can be tailored for half-day and full-day workshops:

    • Conversation skills
    • Smartphone usage
    • Electronic communication best practices
    • Social media guidelines
    • Dining etiquette
    • Networking (this can be in classroom or as a social event)
    • Meeting musts
    • Professional presence
    • Handling difficult situations


    • Assess professional situations through a civility framework.
    • Articulate the principals of business etiquette.
    • Identify their etiquette strengths and limitations.
    • Use a common language to better build professional relationships.
    • Use business etiquette best practices on a consistent and ongoing basis.
    • A detailed workbook.