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insights on communication skills

Insights on Communication Skills and Relationship Building

Elizabeth Levey

Recent Posts

Why Every Manager Must Cultivate Employee Relationship Building Skills

Posted by Elizabeth Levey

January 19, 2016

elizabeth-leveyMost mid-sized and larger organizations have some sort of formal Human Resources department in place. These departments are a huge asset for an employee/employer relationship; assisting in training, conflict resolution, and fostering a workplace culture.

However, just because your organization has an HR department doesn't mean the need to create strong relationships within your team is taken care of. As a leader, it behooves you to make strong connections with your reports and to facilitate their connection with one another, as well.

Studies show that a majority of managers agree with this idea. As you can read in this article, the Center for Creative Leadership did a study on workplace relationship skills. Out of 400,00 people at over 7,500 companies (that's a lot), 70% of the management level participants agreed that "relationship skills are critical for leadership success". Why are they so important?

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Topics: Building Relationships, leadership

How Strong Are Your Relationship Management Skills?

Posted by Elizabeth Levey

November 6, 2015

elizabeth-levey-1.pngThe phrase “relationship management” has worked its way into our business vocabulary pretty pervasively in the past decade. But what does that really mean? It’s all about your interpersonal communication skills. Do you inspire and influence others? Do you communicate well, and help people change, grow, and develop?

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Topics: Building Relationships, leadership

Silent but Deadly… Poor Body Language in Sales Closes Doors, Not Deals

Posted by Elizabeth Levey

October 13, 2015

 

You’ve built the relationship, gotten the meeting, made a great presentation, and you’re about to close the sale. However, there's a silent-but-deadly danger lurking that can undermine your best efforts. The last thing you need is for your non-verbal communication to get in the way of a huge triumph. Poor body language in sales can be a deal breaker. The next time you find yourself at a critical sales moment, here are a few elements to remember to ensure your physicality is motivating your prospect to buy, not pushing them out the door :

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Topics: Business Communication Skills

The Secrets to Writing Business Emails without Overthinking

Posted by Elizabeth Levey

September 3, 2015

by Elizabeth Levey

elizabeth-levey-1Most of us today have a love/hate relationship with email.  It’s arguably the most common form of written business communication, but it’s so commonly misused and abused that it’s easy for it to lose its effectiveness. But writing a good business email shouldn't be a struggle.  Here are a few simple secrets to writing business emails that work, without overthinking it:

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Topics: Writing for Business

3 Essential Elements for Your New Hire Training Plan

Posted by Elizabeth Levey

September 1, 2015

by Elizabeth Levey

elizabeth-levey-1American actor, humorist, and cowboy Will Rogers is often attributed with saying “You never get a second chance to make a first impression.”  The sentiment rings true in almost all situations, and certainly in a new hire onboarding environment. Regardless of your industry or organization, you need to make employees' first moments at your company shine. Here are three essentials to include in your new hire training plan to ensure that the first impression is a good one:

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Topics: New Hires