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insights on communication skills

Insights on Communication Skills and Relationship Building

10 Top Business Etiquette Training Behaviors to Try This Week

Posted by Elizabeth Levey on June 1, 2015

by Elizabeth Levey

elizabeth-levey-1June 1st kicks off National Business Etiquette week, and it's a great time to kick-start your own business etiquette training.  In honor of this glorious time, I’d like to share with you the Top Ten Business Etiquette Behaviors for Building Better Relationships, adapted from our friends at the Emily Post Institute.

  1. Avoid doing “just one more thing.” Be on time.  This goes for whether you are hosting a meeting, call, etc., or simply attending one.
  2. Classic and true: Use “Please” and “Thank You.”  These manners go a long way, whether providing internal customer service to your colleagues, or external customer service to clients, vendors, or other third parties.

  3. Always present yourself to represent your organization: attire, attitude, and effort.  You never know who is around you, observing your behavior. Make sure you are showing yourself in the best possible light!

  4. Harness the power of the sincere compliment.  People can tell when compliments are forced or inauthentic.  Be specific and timely with your praise — it will go a long way to building better business relationships.

  5. Fight demeaning or superior attitudes in yourself.  Humility does not have to be a weakness — keep Business-etiquette-relationship-building-skillsthis in perspective when dealing with colleagues in the workplace.

  6. Take responsibility: apologize and have a solution.  The best-case scenario, of course, would be not to put yourself in a situation that necessitates an apology!  But if you do make a mistake, apologize quickly and sincerely, and offer a specific resolution to the situation.

  7. Be prepared.  Period.  Whether for a call, a meeting, or a presentation, be prepared.  It’s often said that “luck is when preparation meets opportunity.” Do you need any further motivation??

  8. Know that your actions outside of work affect you and your organization.  Have one too many at a social function with co-workers and end up with embarrassing photos posted on social media?  Yeah, you most definitely want to avoid that.

  9. Focus on etiquette for greetings, table manners and work space issues.  Simply making proper introductions, following basic dining etiquette, and being respectful of your fellow cubicle mates can make a big difference in a business relationship.

  10. Embrace and use the principles of etiquette: Consideration, Respect, and Honesty. Consideration is understanding how a situation is affecting every person and entity that is involved. Respect is weighing your options and choosing an action that grows rather than hurts the relationship. Honesty is acting sincerely and being truthful.  

Remember, all etiquette is about building relationships, not simply a fussy and complex system of rules and do’s and don’ts. Embrace the tips above, put them into action, and let us know how it goes.

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